Mission & Objectives

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The National Association of State Long-Term Care Ombudsman Programs was formed in 1985 as a non-profit organization composed of state long-term care ombudsmen representing their state programs.


As mandated by the Older Americans Act, the mission of the Long-Term Care Ombudsman Program is to seek resolution of problems and advocate for the rights of residents of long-term care facilities with the goal of enhancing the quality of life and care of residents.


  • To advocate for a stronger long-term care ombudsman program and enhance its effectiveness in serving consumers and their families
  • To develop and implement professional education, training, and support programs for long-term care ombudsmen
  • To facilitate the exchange of information and best practices between long-term care ombudsman programs
  • To collaborate with consumer and advocacy organizations, governmental bodies, and health care providers
  • To promote the interests of long-term care residents before national level policymakers, including federal agencies and Congress, and before national aging and health organizations