The ombudsman provides services with respect for human dignity and the individuality of the client, unrestricted by considerations of age, social or economic status, personal characteristics, or lifestyle choices.
The ombudsman respects and promotes the client’s right to self-determination.
The ombudsman makes every reasonable effort to ascertain and act in accordance with the client’s wishes.
The ombudsman acts to protect vulnerable individuals from abuse and neglect.
The ombudsman safeguards the client’s right to privacy by protecting confidential information.
The ombudsman remains knowledgeable in areas relevant to the long term care system, especially regulatory and legislative information and long term care service options.
The ombudsman acts in accordance with the standards and practices of the Long Term Care Ombudsman Program and with respect for the policies of the sponsoring organization.
The ombudsman will provide professional advocacy services unrestricted by his/her personal belief or opinion.
The ombudsman participates in efforts to promote a high-quality long term care system.
The ombudsman participates in efforts to maintain and promote the integrity of the Long Term Care Ombudsman Program.
The ombudsman supports a strict conflict of interest standard that prohibits any financial interest in the delivery or provision of nursing homes, boards, and care services, or other long term care services that are within their scope of involvement.
The ombudsman shall conduct himself/herself in a manner that strengthens the statewide and national ombudsman network.
As mandated by the Older Americans Act, the mission of the Long-Term Care Ombudsman Program is to seek resolution of problems and advocate for the rights of residents of long-term care facilities with the goal of enhancing the quality of life and care of residents.
CHARTING THE COURSE FOR SUCCESSFUL OMBUDSMEN SERVING LONG-TERM CARE CONSUMERS